It Officer

Roller Software

London, United Kingdom
On-site
First line it support
Service desk ticket resolution
Preventative maintenance schedule
ROLLER is a global SaaS company aiming to bring excitement to the leisure and attractions industry by providing seamless ticketing, point-of-sale, and other digital processes

Job Summary

  • ROLLER is a global SaaS company aiming to bring excitement to the leisure and attractions industry by providing seamless ticketing, point-of-sale, and other digital processes.
  • The IT Officer will act as the first point of contact for IT support, ensuring internal systems run smoothly, securing tech infrastructure, and enabling teams across the business.
  • The company offers an attractive compensation package, comprehensive benefits including private medical and dental insurance, life insurance, and opportunities for individual learning and development.

Matching Summary

ROLLER is a global SaaS company aiming to bring excitement to the leisure and attractions industry by providing seamless ticketing, point-of-sale, and other digital processes.

Skills & Requirements

Must-have

  • first line IT support
  • service desk ticket resolution
  • preventative maintenance schedule
  • knowledge base creation
  • hardware and software troubleshooting
  • Microsoft Azure/Entra administration
  • Google Workspace administration
  • Atlassian tools familiarity
  • networking and MDM understanding

Nice-to-have

  • enthusiastic and tech-savvy
  • problem-solving and analytical skills
  • logical approach to problems
  • self-motivated and dependable
  • comfortable explaining technical issues
  • working with a global team

Key Requirements

  • 2+ years IT support experience
  • Microsoft Azure/Entra administration experience
  • Google Workspace administration experience
  • Familiarity with Atlassian tools
  • Exposure to security tools like Crowdstrike
  • Understanding of ITIL frameworks
  • 4 days on-site in London office

Work Rights

Not specified

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