Care Manager – Patient Support Call Center - -remote

IQVIA

New Providence, United States
Base: $22 ph; bonus/equity: not specified; benefit...
Contact insurance companies
Benefit investigations
Copay assistance programs
Responsible for answering in-bound calls and assisting customers with pharmacy related services

Job Summary

  • Responsible for answering in-bound calls and assisting customers with pharmacy related services.
  • Contact insurance companies for benefit investigation and coverage eligibility, and complete prior authorizations.
  • Assist patients with enrollment for copay assistance programs and provide courteous, friendly, fast, and efficient service.

Matching Summary

Responsible for answering in-bound calls and assisting customers with pharmacy related services.

Salary

Base: $22 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Contact insurance companies
  • Benefit investigations
  • Copay assistance programs
  • Prior authorization status
  • Answering in-bound calls
  • Pharmacy related services

Nice-to-have

  • Drive and enthusiasm
  • Excellent listening skills
  • Problem-solving skills
  • Adapt to fast-paced environment
  • Build relationships with customers

Key Requirements

  • Minimum 2+ years experience
  • High School diploma required
  • Associate degree or higher preferred
  • Must currently be working on a current Access or Affordability Project with IQVIA
  • Fully competent in MS Office
  • Excellent documentation accuracy
  • Type 30 WPM+

Work Rights

Must reside in the same country where the job is located

Tailored Resume

Cover Letter