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Zenput is seeking a Contract Technical Support Specialist to join their Integrations & Analytics team in Guadalajara, Mexico. The role involves providing high-quality customer support for the Crunchtime platform, troubleshooting technical issues, and translating technical details for customers.
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Job Summary
As a Contract Technical Support Specialist on the Integrations & Analytics team, you will be a key part of making sure that we can keep delivering high-quality support to our customers.
Help customers solve problems in the Crunchtime platform and keep them updated on ticket progress.
Work side-by-side with the development team, Connex (POS Integration) and Technical Services team to research and resolve customer-reported issues.
Matching Summary
Match Score: 75
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Zenput is seeking a Contract Technical Support Specialist to join their Integrations & Analytics team in Guadalajara, Mexico. The role involves providing high-quality customer support for the Crunchtime platform, troubleshooting technical issues, and translating technical details for customers.
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Skills & Requirements
Must-have
Troubleshoot customer-reported tickets
Analyze data discrepancies
Translate technical details
Java (basic), Javascript (intermediate)
JSON (intermediate), XML (basic)
Rest APIs troubleshooting
AWS and Airtable familiarity
Nice-to-have
Collaborate cross-functionally
SQL knowledge
Networking and communication protocols troubleshooting
Key Requirements
Experience with a distributed/remote team
Experience with Jira, Confluence, and Zendesk
Experience supporting restaurant industry verticals