Patient Family Relations Specialist, Float

Brigham and Women's Faulkner Hospital

Boston, Massachusetts, United States
Base: $58,136.00 - $84,656.00/annual; bonus/equity...
4d onsite
Bachelor's degree in social work or related field
3-5 years healthcare experience
Investigation of patient complaints and grievances
The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve feedback and support patient rights

Job Summary

  • The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve feedback and support patient rights.
  • This role requires conducting timely investigations into patient concerns while ensuring compliance with federal and state regulatory standards.
  • The position offers the opportunity to drive quality improvement by identifying service breakdowns and collaborating with leadership on systemic solutions.

Matching Summary

The Patient Family Relations Specialist serves as a compassionate liaison between patients, families, and staff to resolve feedback and support patient rights.

Salary

Base: $58,136.00 - $84,656.00/Annual; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • Bachelor's degree in social work or related field
  • 3-5 years healthcare experience
  • Investigation of patient complaints and grievances
  • Knowledge of CMS, DPH, and Joint Commission standards
  • Mediation and conflict resolution skills
  • Confidential data documentation and reporting

Nice-to-have

  • Experience with apology and disclosure conversations
  • Ability to work in a changing environment
  • Strong emotional self-regulation under pressure
  • Commitment to diversity, equity, and inclusion initiatives
  • Training and education delivery capabilities

Key Requirements

  • Bachelor's degree preferred
  • 3-5 years relevant experience
  • No direct reports
  • Onsite work with occasional remote day

Work Rights

Not specified

Tailored Resume

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