Front Office Manager

Hotel Chadstone Melbourne MGallery

Lake Louise, Canada
Base: not specified; bonus/equity: not specified; ...
On-site
Front office operations management
Guest service orientation
Property management system proficiency
The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments

Job Summary

  • The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments.
  • The position offers extraordinary benefits including subsidized onsite accommodations, comprehensive medical and dental coverage, and access to travel discounts at Fairmont and Accor properties worldwide.
  • Fairmont Chateau Lake Louise is committed to diversity and inclusion, fostering an environment that respects unique backgrounds and talents while providing equal access to opportunities.

Matching Summary

The Front Office Manager is responsible for ensuring the highest level of guest service and maintaining standards within the Front Desk and Royal Service departments.

Salary

Base: Not specified; Bonus/Equity: Not specified; Benefits: Comprehensive medical, vision, dental, mental health, orthodontics, fertility drugs, gender affirmation coverage; Defined Contribution Pension Plan with employer matching

Skills & Requirements

Must-have

  • Front Office operations management
  • Guest service orientation
  • Property Management System proficiency
  • Team leadership and coaching
  • Staff scheduling and budgeting
  • Health and safety compliance

Nice-to-have

  • Strong communication skills
  • Employee motivation and development
  • Ability to multitask under pressure
  • Commitment to colleague satisfaction
  • Environmental policy adherence

Key Requirements

  • Minimum 3 years leadership experience
  • Degree or Diploma in Hospitality Management
  • Proven team coaching ability
  • Operational knowledge of Micros-Fidelio
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter