SEEK is seeking a Customer Success Manager in Kuala Lumpur to enhance product adoption and drive sustainable growth by partnering with sales and providing tailored solutions to clients. The role requires strong communication and facilitation skills, a background in recruitment systems, and a passion for customer success
Job Summary
Partner with Sales to drive behavioral change, adoption, and sustainable growth of product usage within customer segments.
Analyze client data to uncover performance insights, identify growth opportunities, or reduce retention risk.
Facilitate training or consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops to achieve business outcomes.
Matching Summary
Match Score: 85
SEEK is seeking a Customer Success Manager in Kuala Lumpur to enhance product adoption and drive sustainable growth by partnering with sales and providing tailored solutions to clients. The role requires strong communication and facilitation skills, a background in recruitment systems, and a passion for customer success.
Skills & Requirements
Must-have
Drive behavioral change and adoption
Analyze client data for insights
Develop tailored training solutions
Understand recruitment systems and processes
Manage customer happiness lifecycle
Nice-to-have
Passion for customer needs
Curiosity about customer success
Trusted advisor to clients
Continuous product understanding
Key Requirements
Demonstrated experience in facilitation of group training
Demonstrated history of establishing strong client relationships