Customer Service Representative

BMO

Campbell River, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: not s...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests for banking services, handling transactions and inquiries, while offering advice on digital options.
  • Contributes to meeting branch business results and customer experience objectives through operational support and risk management.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: Not specified; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Digital self-serve options guidance
  • Collaborate with branch partners
  • Risk and compliance adherence

Nice-to-have

  • Creative problem-solving
  • Personalized customer experience
  • Proactive initiative
  • Continuous improvement mindset
  • Adaptable to schedule changes

Key Requirements

  • Post-secondary degree or certification desirable
  • High-level knowledge of personal banking offers
  • Confident use of digital tools
  • Basic knowledge of sales and business banking solutions
  • Basic verbal and written communication skills
  • Basic organization skills
  • Basic collaboration and team skills

Work Rights

Not specified

Tailored Resume

Cover Letter