Service Desk Analyst

Cadent Gas

United Kingdom
On-site
First line of support
Remote troubleshooting
Windows os (10/11)
As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance

Job Summary

  • As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance.
  • We offer an annual bonus, double matched pension scheme up to 18% of salary, and 25 days holiday plus statutory days.
  • We value diversity and are committed to being an equitable employer, with various employee communities to welcome you.

Matching Summary

As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance.

Skills & Requirements

Must-have

  • First line of support
  • Remote troubleshooting
  • Windows OS (10/11)
  • Active Directory
  • Office 365
  • ITSM tools (e.g. ServiceNow)

Nice-to-have

  • Customer-focused role
  • Technical curiosity
  • Collaborative culture
  • Champion a user-first approach
  • Organised, curious, and motivated

Key Requirements

  • Experience in a Service Desk or technical support environment
  • Knowledge of Exchange
  • Familiarity with remote desktop applications
  • Ability to troubleshoot across devices and applications

Work Rights

Not specified

Tailored Resume

Cover Letter