Director – Digital Employee Experience (ex)

Raytheon Australia

REMOTE, United States of America
Base: 186,200 usd - 353,800 usd; bonus/equity: not...
Hybrid
Establish and scale enterprise-wide ex practice
Improve service management effectiveness
Partner with it and business executives
Establish and scale an enterprise-wide employee experience (EX) practice within the IT organization, with a primary focus on improving service management effectiveness, consistency, and outcomes across the enterprise

Job Summary

  • Establish and scale an enterprise-wide employee experience (EX) practice within the IT organization, with a primary focus on improving service management effectiveness, consistency, and outcomes across the enterprise.
  • Partner closely with IT and business executives to identify experience-driven opportunities to improve how employees interact with IT services, tools, and support.
  • Shape EX from the ground up, connect employee experience to measurable business outcomes, and help leaders see EX not as a “nice to have,” but as a driver of performance, engagement, and organizational health.

Matching Summary

Establish and scale an enterprise-wide employee experience (EX) practice within the IT organization, with a primary focus on improving service management effectiveness, consistency, and outcomes across the enterprise.

Salary

Base: 186,200 USD - 353,800 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, 401(k) match, paid time off, and holidays (dependent on business unit)

Skills & Requirements

Must-have

  • establish and scale enterprise-wide EX practice
  • improve service management effectiveness
  • partner with IT and business executives
  • develop structured, data-driven business cases
  • apply human-centered design
  • define EX success metrics

Nice-to-have

  • connect employee experience to business outcomes
  • shape EX from the ground up
  • align with enterprise priorities
  • drive adoption and retention

Key Requirements

  • Bachelor’s degree in User Experience, Human-Computer Interaction, or a STEM-related field with applicable work experience
  • 14 years of related experience
  • 12+ years of experience in employee experience, transformation, service design
  • Hands-on experience applying AI to positively impact service delivery

Work Rights

Must be authorized to work in the U.S. without sponsorship

Tailored Resume

Cover Letter