Senior Services Engagement Director

Genesys

Toronto, Ontario, Canada
Base: $140,200.00 - $184,100.00; bonus/equity: com...
Fully remote
Saas or cloud-based technology sales
Complex multi-stakeholder services engagements
Ccaas or cx enterprise software markets
This role drives the growth of Professional Services by owning services-led revenue across strategic enterprise accounts

Job Summary

  • This role drives the growth of Professional Services by owning services-led revenue across strategic enterprise accounts.
  • The position requires influencing deal structures and commercial strategies to maximize customer value realization and long-term platform adoption.
  • Genesys offers comprehensive benefits including extended health coverage, generous paid time off, and retirement savings matching.

Matching Summary

This role drives the growth of Professional Services by owning services-led revenue across strategic enterprise accounts.

Salary

Base: $140,200.00 - $184,100.00; Bonus/Equity: Commission or performance-based bonus opportunities; Benefits: Comprehensive extended group health coverage, RRSP matching, parental leave top-up

Skills & Requirements

Must-have

  • SaaS or cloud-based technology sales
  • Complex multi-stakeholder services engagements
  • CCaaS or CX enterprise software markets
  • On-premises to cloud transformation initiatives
  • Executive stakeholder communication

Nice-to-have

  • AI-driven platforms within CX environments
  • AI governance and automation strategies
  • Cross-functional team influence capabilities
  • Data-driven customer engagement models

Key Requirements

  • 5 to 7+ years of SaaS or cloud sales experience
  • Proven track record in Professional Services sales
  • Strong relationships with Canadian telecommunications providers
  • Experience with major financial institutions

Work Rights

Not specified

Tailored Resume

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