Director Advocacy Programs & Oversight- Mortgage Servicing

Summit Home Mortgage LLC

Not specified; not specified; comprehensive benefi...
8+ years mortgage servicing experience
Root cause analysis and trend analysis
Vendor oversight and offshore partnership
The Director provides strategic and operational oversight for the Homeowner Advocacy function with a focus on quality, root cause analysis, and vendor accountability

Job Summary

  • The Director provides strategic and operational oversight for the Homeowner Advocacy function with a focus on quality, root cause analysis, and vendor accountability.
  • This role acts as a trusted advisor to the VP, supporting managers in executing advocacy workstreams while managing risk identification and regulatory compliance.
  • Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off to support employee wellbeing.

Matching Summary

The Director provides strategic and operational oversight for the Homeowner Advocacy function with a focus on quality, root cause analysis, and vendor accountability.

Salary

Not specified; Not specified; Comprehensive benefits including medical, dental, vision, 401(k) match, and parental leave

Skills & Requirements

Must-have

  • 8+ years mortgage servicing experience
  • Root cause analysis and trend analysis
  • Vendor oversight and offshore partnership
  • Executive-level reporting and presentations
  • Compliance monitoring and audit response

Nice-to-have

  • Strong analytical and problem-solving skills
  • Empowerment and professional development coaching
  • Innovative solution generation
  • Cross-departmental collaboration
  • Detail-oriented project management

Key Requirements

  • Bachelor's degree required
  • 8+ years experience in mortgage servicing or compliance
  • Proven leadership experience managing teams through managers

Work Rights

Not specified

Tailored Resume

Cover Letter