Senior Case Manager / Operations Team Lead (HNW Insurance Brokerage)

LSG INSURANCE PTE. LTD.

Singapore, SG
Not specified
Strong insurance brokerage operations experience
End-to-end case management oversight
High net worth client relationship management
LSG INSURANCE PTE. LTD. is seeking a Senior Case Manager / Operations Team Lead to oversee operations and case management within their high-net-worth (HNW) insurance brokerage in Singapore. The ideal candidate should possess extensive experience in insurance operations, particularly in managing complex cases, while demonstrating strong leadership and communication skills

Job Summary

  • The role involves overseeing end-to-end case management and operational processes for insurance applications and servicing within the HNW segment.
  • Candidates will support process improvement initiatives to enhance operational efficiency while ensuring high service standards for clients.
  • The successful candidate must provide guidance and mentorship to junior team members while maintaining strict compliance with internal policies.

Matching Summary

Match Score: 85

LSG INSURANCE PTE. LTD. is seeking a Senior Case Manager / Operations Team Lead to oversee operations and case management within their high-net-worth (HNW) insurance brokerage in Singapore. The ideal candidate should possess extensive experience in insurance operations, particularly in managing complex cases, while demonstrating strong leadership and communication skills.

Skills & Requirements

Must-have

  • Strong insurance brokerage operations experience
  • End-to-end case management oversight
  • High Net Worth client relationship management
  • Life insurance product knowledge
  • Process improvement initiative leadership

Nice-to-have

  • Team supervision and mentorship experience
  • Singapore insurance regulatory environment familiarity
  • Exceptional customer service delivery skills
  • Effective written and verbal communication
  • Attention to detail and professionalism

Key Requirements

  • Experience in HNW client management
  • Strong organizational and multi-tasking skills
  • Leadership or team supervision experience preferred
  • Familiarity with Singapore insurance regulations advantageous

Work Rights

Not specified

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