Knowledge Manager

Healthtech Inc

Philippines, Philippines
Knowledge base ownership and governance
Technical writing and content quality
Itil best practices
The Knowledge Manager is responsible for owning, developing, maintaining, and improving the knowledge management (KM) framework, ensuring knowledge is effectively captured, stored, and shared across the enterprise

Job Summary

  • The Knowledge Manager is responsible for owning, developing, maintaining, and improving the knowledge management (KM) framework, ensuring knowledge is effectively captured, stored, and shared across the enterprise.
  • Key responsibilities include Knowledge Base Ownership & Governance, Technical Writing & Content Quality, Communication & Engagement, Reporting & Analytics, and Process Documentation & Collaboration.
  • Nordic strives to empower healthcare providers to leverage technology and realize digital transformation, embracing maxims and a mission to serve customers.

Matching Summary

The Knowledge Manager is responsible for owning, developing, maintaining, and improving the knowledge management (KM) framework, ensuring knowledge is effectively captured, stored, and shared across the enterprise.

Skills & Requirements

Must-have

  • Knowledge Base Ownership and Governance
  • Technical Writing and Content Quality
  • ITIL best practices
  • Knowledge-Centered Services (KCS) principles
  • Proficiency in KM tools (e.g., ServiceNow)

Nice-to-have

  • Culture of knowledge sharing
  • Continuous improvement mindset
  • Stakeholder engagement skills
  • Strategic thinking and problem-solving

Key Requirements

  • 6+ years in knowledge management, ITSM, or related roles
  • Experience managing knowledge bases and implementing KM frameworks
  • Proven experience in technical writing or content development
  • Bachelor's degree and 8 years of related experience, Master's degree and 6 years of related experience, or 11 years of related experience and no degree

Work Rights

Not specified

Tailored Resume

Cover Letter