Ecommerce Support Lead

Agilent Technologies Inc.

Pyy ranges determined by role, level, + location; ...
9+ years ecommerce support experience
Salesforce sap aem pim systems knowledge
Jira ticketing system proficiency
The candidate will function as a senior individual contributor with strong expectations of leadership and ownership across teams

Job Summary

  • The candidate will function as a senior individual contributor with strong expectations of leadership and ownership across teams.
  • Key responsibilities include leading daily sprint calls, acting as an escalation point for complex issues, and driving root cause analysis.
  • The role requires deep expertise in eCommerce platforms like SalesForce, SAP, and AEM while fostering seamless collaboration between IT, Sales, and operations.

Matching Summary

The candidate will function as a senior individual contributor with strong expectations of leadership and ownership across teams.

Salary

Pay ranges determined by role, level, and location; individual pay determined by work location and additional factors; specific range available upon recruiter discussion

Skills & Requirements

Must-have

  • 9+ years eCommerce support experience
  • SalesForce SAP AEM PIM systems knowledge
  • Jira ticketing system proficiency
  • Root cause analysis and triaging skills
  • Cross-functional stakeholder management

Nice-to-have

  • MBA or equivalent master's degree
  • Prior customer connect program exposure
  • Experience driving operational efficiencies
  • Ability to influence without authority
  • Knowledge base building capabilities

Key Requirements

  • Bachelor's degree in business, Commerce, IT, or Computer Science
  • 9+ years of experience in eCommerce support or operations
  • Proven track record in ticketing systems such as Jira

Work Rights

Not specified

Tailored Resume

Cover Letter