Service Performance Analyst

Philips UK

Unknown, Unknown, Unknown
Base: $90,000 to $160,000; bonus/equity: annual in...
Fully remote
Analyze operational data
Monitor servicemax and ps cloud
Improve service operations processes
This role supports the performance of Philips’ technical service operations by analyzing operational data and monitoring system performance

Job Summary

  • This role supports the performance of Philips’ technical service operations by analyzing operational data and monitoring system performance.
  • You will partner with service and process owners to improve service operations through optimized workflows and system usage, driving continuous improvement.
  • The role involves supporting system enhancements, gathering requirements, coordinating user acceptance testing, and partnering with IT on delivery to ensure solutions meet operational and user needs.

Matching Summary

This role supports the performance of Philips’ technical service operations by analyzing operational data and monitoring system performance.

Salary

Base: $90,000 to $160,000; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Analyze operational data
  • Monitor ServiceMax and PS Cloud
  • Improve service operations processes
  • Support system enhancements
  • Collaborate with cross-functional teams

Nice-to-have

  • Experience with Salesforce
  • Experience with SAP
  • Participate in system implementations

Key Requirements

  • 5+ years experience with Bachelor's degree or 9+ years experience
  • Experience supporting Field Service or Technical Service operations
  • Hospital Patient Monitoring product and software portfolio business experience required
  • Bachelor's degree or equivalent practical experience
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter