Technical Partner Advisor — Zcx

Zoom

Sydney, Australia
2d onsite
4+ years deploying cx solutions
Ccaas technologies expertise
Sip protocol and restful apis knowledge
This role drives partner-led implementations and retention across Zoom's Customer Experience portfolio

Job Summary

  • This role drives partner-led implementations and retention across Zoom's Customer Experience portfolio.
  • The candidate will equip strategic partners with technical standards to deploy Contact Center and Virtual Agent solutions confidently.
  • Zoom offers an award-winning workplace culture with benefits supporting physical, mental, emotional, and financial health.

Matching Summary

This role drives partner-led implementations and retention across Zoom's Customer Experience portfolio.

Skills & Requirements

Must-have

  • 4+ years deploying CX solutions
  • CCaaS technologies expertise
  • SIP Protocol and RESTful APIs knowledge
  • WebRTC and SSO identity management
  • CRM integration experience
  • GDPR HIPAA PCI-DSS compliance

Nice-to-have

  • Data analytics for retention strategies
  • Coaching partners on adoption
  • Enterprise account management
  • Systems Integrator background
  • Strategic partner relationship building

Key Requirements

  • 4+ years technical experience in CX deployment
  • Customer-facing experience managing enterprise accounts
  • Experience within a CX Practice at a Systems Integrator
  • Deep knowledge of cloud telephony environments

Work Rights

Not specified

Tailored Resume

Cover Letter