Team Manager - General Insurance Operations - Secondment

Scottish Widows (Lloyds)

Leeds, United Kingdom
£33,204 - £45,435; not specified; not specified py
Hybrid – minimum 40% onsite
Lead day-to-day operational performance
Coach and develop colleagues
Promote wellbeing and inclusion
Scottish Widows is seeking a Team Manager for their General Insurance Operations team in Leeds, responsible for leading a team to enhance customer service and meet performance standards. The role emphasizes coaching, compliance, and fostering an inclusive work environment

Job Summary

  • You’ll lead and develop a team of frontline colleagues to deliver great customer outcomes while meeting service, quality, risk and performance standards.
  • This role plays a key part in building technical capability and embedding a strong customer‑first culture.
  • We offer a generous pension contribution of up to 15%, an annual performance-related bonus, and share schemes including free shares.

Matching Summary

Match Score: 85

Scottish Widows is seeking a Team Manager for their General Insurance Operations team in Leeds, responsible for leading a team to enhance customer service and meet performance standards. The role emphasizes coaching, compliance, and fostering an inclusive work environment.

Salary

£33,204 - £45,435; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead day-to-day operational performance
  • Coach and develop colleagues
  • Promote wellbeing and inclusion
  • Ensure compliance with policies
  • Handle escalations and complaints
  • Communicate changes clearly
  • Support change initiatives

Nice-to-have

  • Experience in financial services
  • Experience in regulated operations
  • Experience in contact centres
  • Involvement in change activity
  • Involvement in continuous improvement

Key Requirements

  • Experience leading teams in fast-paced, customer-focused environment
  • Strong coaching skills with evidence of improving performance
  • Ability to interpret performance and quality data
  • Knowledge of compliance, conduct risk and customer outcomes
  • Confident communication and decision-making skills
  • Experience of culture positive driven activities

Work Rights

Not specified

Tailored Resume

Cover Letter