Customer Success Manager

Flip

Brooklyn, New York, United States
On-site
Product implementation and training
Customer relationship ownership
Strategic thought partnership
As a Customer Success Manager, you will represent the brand at critical moments, lead product implementation, and own the customer relationship thereafter

Job Summary

  • As a Customer Success Manager, you will represent the brand at critical moments, lead product implementation, and own the customer relationship thereafter.
  • We believe in building in-person relationships, deeply understanding our customers' businesses, and solving problems far beyond our scope.
  • This role is ideal for individuals who want to go all-in, learn a lot, and do the best work of their career in a fast-paced startup environment.

Matching Summary

As a Customer Success Manager, you will represent the brand at critical moments, lead product implementation, and own the customer relationship thereafter.

Skills & Requirements

Must-have

  • Product implementation and training
  • Customer relationship ownership
  • Strategic thought partnership
  • Driving customer metrics
  • Deep understanding of customer business

Nice-to-have

  • Entrepreneurial drive
  • Startup environment experience
  • Obsessed with eCommerce customer experience

Key Requirements

  • Must be eligible to work in the US
  • Must be able to work onsite M-F

Work Rights

Not specified

Tailored Resume

Cover Letter