Manulife is seeking a Senior Manager, Research & Insights in Hong Kong to lead customer research programs that enhance customer experience and drive strategic decision-making. The ideal candidate will have extensive experience in customer and user experience research, particularly within the financial services sector
Job Summary
Drive customer research programs (both qualitative and quantitative) in championing the voice of customers and distributors across strategic business initiatives and projects.
Support Director of Research & Insights to lead and execute full‑cycle research projects — from scoping, methodology design, recruitment, moderation, analysis, storytelling, to final presentation — across qualitative, quantitative, and mixed‑method studies.
We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Matching Summary
Match Score: 85
Manulife is seeking a Senior Manager, Research & Insights in Hong Kong to lead customer research programs that enhance customer experience and drive strategic decision-making. The ideal candidate will have extensive experience in customer and user experience research, particularly within the financial services sector.
Skills & Requirements
Must-have
Customer research programs
Qualitative and quantitative research
Social listening analysis
Research communities management
Agency and vendor management
Actionable recommendations
Synthesize insights across multiple sources
Nice-to-have
AI-driven tools
Emerging research methodologies
Customer-centric culture promotion
Growth mindset
Creative problem-solving
Key Requirements
8-10+ years of experience in customer research
4+ years owning end-to-end research initiatives
Experience in financial services preferred
Proficiency in English and Cantonese
Fluency in Cantonese and written Traditional Chinese