You are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader
Job Summary
You are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader.
You will assist and support the Sales and Quality Teams to ensure that customers receive an exceptional experience from initial enquiry and diagnostics through to case resolution.
You will be an excellent communicator / mediator who will resolve disputes and issues in a professional manner to achieve the best outcome for the customer and Ideal Standard.
Matching Summary
You are responsible for delivering an after-sales service which supersedes any within our industry, supporting our reputation as a global market leader.
Skills & Requirements
Must-have
Customer service and after sales
Technical and diagnostic advice
CRM / SAP / Sales force proficiency
Excellent communication skills
Ability to handle challenging situations
Organised and able to prioritise work
Nice-to-have
Challenger mindset
Ability to build strong relationships
Dynamic and flexible approach
Think outside the box
Customer-centric team collaboration
Key Requirements
Previous experience in customer service or after sales
Knowledge of Tender / Supply Chain / Order Fulfilment process