Associate- Customer Service

Alight Solutions

Not specified; not specified; comprehensive total ...
2-5 years international customer service voice experience
Graduate degree with aggregate marks >= 55%
Ability to work evening or night shifts
The role requires representing the Service Center to deliver timely and accurate customer service across phone and web chat mediums

Job Summary

  • The role requires representing the Service Center to deliver timely and accurate customer service across phone and web chat mediums.
  • Employees must articulate complex client plans and provisions in a simplified manner to help participants make informed decisions.
  • Alight offers a comprehensive total rewards package including health coverage, retirement plans, and continuing education opportunities.

Matching Summary

The role requires representing the Service Center to deliver timely and accurate customer service across phone and web chat mediums.

Salary

Not specified; Not specified; Comprehensive total rewards package including health, retirement, and vacation

Skills & Requirements

Must-have

  • 2-5 years international customer service voice experience
  • Graduate degree with aggregate marks >= 55%
  • Ability to work evening or night shifts
  • Excellent verbal and written communication skills
  • Proficiency in MS Office applications

Nice-to-have

  • Experience with CS tools and client plans
  • Strong analytical skills and attention to detail
  • Empathy and ability to build participant confidence
  • Proactive approach to self-learning and development

Key Requirements

  • Graduation in listed discipline with no gaps/failures
  • 2-5 years of International Customer Service Voice experience
  • Authorization to work in the Employing Country without visa sponsorship

Work Rights

Must have work authorization in the Employing Country without future visa sponsorship

Tailored Resume

Cover Letter