This area is responsible for performing and controlling all administrative tasks necessary at the Public Cloud Operation level to adapt them to the Group's IT processes
Job Summary
This area is responsible for performing and controlling all administrative tasks necessary at the Public Cloud Operation level to adapt them to the Group's IT processes.
You will be responsible for tracking and taking actions to ensure that SLAs and service indicators are committed to the client.
We are shaping our way of working through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas.
Matching Summary
This area is responsible for performing and controlling all administrative tasks necessary at the Public Cloud Operation level to adapt them to the Group's IT processes.
Skills & Requirements
Must-have
ITIL practices
Service Level Agreements (SLAs)
Incident Management
Change Management
Problem Management
Service Level Management
Nice-to-have
collaborative and proactive attitude
international and multicultural environments
basic cloud environments knowledge
Key Requirements
University degree (mandatory)
Written and spoken Spanish in technical environments (mandatory)
Written and spoken English in technical environments (mandatory)
Experience in service management and delivery
Experience with ITIL practices Build in service delivery