Director Of Customer Services Transformation

Bupa

London, United Kingdom
Competitive salary; bonus & benefits; not specifie...
On-site
Contact channel strategy
Transformation systems
Emerging technologies like ai
The Director of Customer Services Transformation is a pivotal role in shaping the future of our UK Insurance (UKI) operations

Job Summary

  • The Director of Customer Services Transformation is a pivotal role in shaping the future of our UK Insurance (UKI) operations.
  • Develop and deliver the Contact Channel strategy, including telephony platforms, IVR, voice automation, GenAI, and knowledge management tools.
  • Joining Bupa in this role you will receive the following benefits and more: Management Bonus Scheme (annual, discretionary), Excellent contributory pension, Car Allowance (paid as cash).

Matching Summary

The Director of Customer Services Transformation is a pivotal role in shaping the future of our UK Insurance (UKI) operations.

Salary

Competitive Salary; Bonus & Benefits; Not specified

Skills & Requirements

Must-have

  • Contact Channel strategy
  • transformation systems
  • emerging technologies like AI
  • multi-million-pound transformation programmes
  • large-scale transformation for customer contact-centre

Nice-to-have

  • strong financial acumen
  • collaborative leadership style
  • passion for improving customer outcomes

Key Requirements

  • regulated sector experience
  • multi million pound cost savings delivery
  • recent work with AI, ML, and GenAI

Work Rights

Not specified

Tailored Resume

Cover Letter