Customer Service Representative

Air Products

Hsin Chu, Taiwan
**
Order taking management
Customer interaction tracking
Sap/lbshell system usage
** Air Products is seeking a Customer Service Representative for their Hsin Chu location, focusing on enhancing customer satisfaction through effective communication and support. The role requires a minimum of four years of customer service experience and proficiency in English and MS Office. **

Job Summary

  • At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges.
  • Keep records of customer interactions, process customer accounts and file documents.
  • We are the world’s largest hydrogen producer with over 80 years of industrial gas experience.

Matching Summary

Match Score: 75

** Air Products is seeking a Customer Service Representative for their Hsin Chu location, focusing on enhancing customer satisfaction through effective communication and support. The role requires a minimum of four years of customer service experience and proficiency in English and MS Office. **

Skills & Requirements

Must-have

  • Order taking management
  • Customer interaction tracking
  • SAP/LBShell system usage
  • Communication techniques and practices
  • MS Office software familiarity

Nice-to-have

  • Building sustainable relationships
  • Customer voice collection for improvement
  • Training new CSRs
  • Routine coaching to CSR team

Key Requirements

  • Bachelor’s Degree
  • Minimum 4 years working experience
  • Able to read & write in English
  • Strong phone contact handling skills
  • Proficiency in multitasking
  • Customer orientation

Work Rights

Not specified

Tailored Resume

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