Customer Service Agent- Mid Shift

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
Inbound call center experience
Troubleshoot computer and mobile apps
Type at least 90 wpm
This role supports players in ensuring a seamless gaming experience within the regulated online real money gaming industry

Job Summary

  • This role supports players in ensuring a seamless gaming experience within the regulated online real money gaming industry.
  • The position requires handling inbound calls, chats, and emails while maintaining service level agreements under 45 seconds.
  • Candidates receive a comprehensive benefits package including health insurance, paid time off, and a 401(k) plan with employer matching.

Matching Summary

This role supports players in ensuring a seamless gaming experience within the regulated online real money gaming industry.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • Inbound call center experience
  • Troubleshoot computer and mobile apps
  • Type at least 90 wpm
  • Hybrid schedule with reliable internet
  • Travel to office 50% of shifts
  • Camera-ready while working

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced dynamic environment
  • Strong time-management skills
  • Initiative and discretion

Key Requirements

  • High School diploma or equivalent
  • 0-2 years call center experience preferred
  • Authorized to work without visa sponsorship
  • Pass background screening and regulatory approvals

Work Rights

Must be authorized to work in US without visa sponsorship

Tailored Resume

Cover Letter