Major Incident Lead

Intersystems

Remote
Remote
Major incident lead
Sre principles
Itil incident, problem, change management
InterSystems is seeking a Major Incident Lead to oversee high-severity incidents affecting their managed services platforms, ensuring effective communication and coordination across teams. The ideal candidate will have extensive experience in service reliability and incident management, particularly within cloud environments

Job Summary

  • This role is responsible for leading the response to high-severity, customer-impacting incidents across InterSystems’ managed services platforms.
  • Acting as the Incident Commander, the role ensures rapid service restoration, clear and confident stakeholder communication, and disciplined coordination across SRE, engineering, support, cloud, and service delivery teams.
  • Beyond incident response, the role drives post-incident reviews, turning operational failures into measurable reliability improvements and reduced repeat incidents.

Matching Summary

Match Score: 85

InterSystems is seeking a Major Incident Lead to oversee high-severity incidents affecting their managed services platforms, ensuring effective communication and coordination across teams. The ideal candidate will have extensive experience in service reliability and incident management, particularly within cloud environments.

Skills & Requirements

Must-have

  • Major Incident Lead
  • SRE principles
  • ITIL Incident, Problem, Change Management
  • 24x7 mission-critical environments
  • cloud-native platforms (AWS, Azure, GCP)
  • observability solutions
  • data platform operations

Nice-to-have

  • customer-impacting incident response
  • stakeholder communication
  • reliability-first mindset
  • continuous improvement

Key Requirements

  • 5+ years of experience leading major incidents
  • Bachelors or Masters degree in Computer Science, Engineering or related technical field

Work Rights

Not specified

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