The Client Services Administrator supports and maintains computer systems and peripherals both on site and remotely to ensure SLA expectations are met
Job Summary
The Client Services Administrator supports and maintains computer systems and peripherals both on site and remotely to ensure SLA expectations are met.
The role involves installation, configuration, testing, and troubleshooting of Citrix applications and end user hardware and software.
The position requires collaboration with analysts and developers, as well as providing training and support to end users.
Matching Summary
The Client Services Administrator supports and maintains computer systems and peripherals both on site and remotely to ensure SLA expectations are met.
Skills & Requirements
Must-have
administration of Citrix systems
end user hardware and software support
help desk incident management
diagnostic and tracking tools usage
preventative maintenance of IT equipment
Nice-to-have
strong customer service orientation
analytical and problem-solving abilities
effective prioritization in high-pressure environments
team-oriented collaborative environment
oral communication skills
Key Requirements
3 years’ experience with Citrix and physical client administration
Bachelor Degree or equivalent in Information Systems