Director, Global Escalations And Incident Management

Proofpoint

Multiple Locations
Base: 137,000.00 - 275,275.00 usd; bonus/equity: n...
B2b saas experience
Incident management expertise
Customer success leadership
Proofpoint is a global leader in cybersecurity, protecting how people and data connect

Job Summary

  • Proofpoint is a global leader in cybersecurity, protecting how people and data connect.
  • The Director will oversee critical customer situations and ensure maximum value from products.
  • The company values diverse perspectives and offers a flexible work environment.

Matching Summary

Proofpoint is a global leader in cybersecurity, protecting how people and data connect.

Salary

Base: 137,000.00 - 275,275.00 USD; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • B2B SaaS experience
  • Incident management expertise
  • Customer success leadership

Nice-to-have

  • Strong communication skills
  • Ability to navigate ambiguity
  • Project management experience

Key Requirements

  • 7+ years in customer support
  • Experience in escalation management
  • Bachelor's degree or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter