It Service Desk Manager

Northrop Grumman

Cheltenham, United Kingdom
Base: £55,000 - £65,000; bonus/equity: performance...
It service desk leadership
End-user device support
Itil service management practices
At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future

Job Summary

  • At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future.
  • As part of our EMEA IT organisation, you will lead our IT Service Desk and 1st Line Support function across multiple sites, ensuring colleagues have the tools and support they need to do mission-critical work.
  • Benefits include flexible working options, private healthcare, career development programmes, and performance-related bonuses.

Matching Summary

At Northrop Grumman UK, you are part of a team driving innovation where it matters most – solving tomorrow’s challenges and shaping the technology solutions of the future.

Salary

Base: £55,000 - £65,000; Bonus/Equity: Performance-related bonuses; Benefits: Private healthcare, cash health plan, holiday buy and sell, career development

Skills & Requirements

Must-have

  • IT service desk leadership
  • End-user device support
  • ITIL service management practices
  • ServiceNow ITSM tool experience
  • Incident and service request management
  • Multi-site team management
  • UK Security Check clearance

Nice-to-have

  • Mentoring and career development
  • First-contact resolution culture
  • Working with globally dispersed teams
  • Process and tooling improvement
  • Supporting manufacturing or secure environments
  • ServiceNow workflow and reporting

Key Requirements

  • Experience leading IT service desk or end-user support
  • UK citizenship required
  • Ability to gain and maintain SC clearance
  • ITIL v3/v4 Foundation certification (desirable)

Work Rights

Must have UK citizenship and SC clearance

Tailored Resume

Cover Letter