Intake Practitioner

BlueCare

Gold Coast, Queensland, Australia
Base: $55.73 phr + super; bonus/equity: not specif...
Screening and triage process experience
Risk assessment for vulnerable clients
Crisis de-escalation and conflict resolution
The Intake Practitioner serves as the first point of contact for walk-in, phone-based, and third-party enquiries for the Gold Coast Homelessness Service

Job Summary

  • The Intake Practitioner serves as the first point of contact for walk-in, phone-based, and third-party enquiries for the Gold Coast Homelessness Service.
  • Employees benefit from NFP salary packaging allowing up to $15,900 for living expenses and $2,650 for meals and entertainment per annum.
  • The role requires managing screening, triage, and risk assessments to identify client strengths and needs prior to referral to case management.

Matching Summary

The Intake Practitioner serves as the first point of contact for walk-in, phone-based, and third-party enquiries for the Gold Coast Homelessness Service.

Salary

Base: $55.73 p/hr + Super; Bonus/Equity: Not specified; Benefits: NFP salary packaging up to $15,900 + $2,650 meals

Skills & Requirements

Must-have

  • Screening and triage process experience
  • Risk assessment for vulnerable clients
  • Crisis de-escalation and conflict resolution
  • Proficiency with client management systems
  • Strong oral and written communication skills

Nice-to-have

  • Culturally competent practice
  • Empathy and advocacy skills
  • Collaborative team work environment
  • Commitment to professional development
  • Experience with diverse community needs

Key Requirements

  • Minimum Cert. IV in human services or related field
  • Current Drivers Licence required
  • Positive Notice Blue Card mandatory
  • Demonstrated experience in community services sector

Work Rights

Not specified

Tailored Resume

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