The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract, implementing and managing the customer service and experience program, and managing front of house staff
Job Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract, implementing and managing the customer service and experience program, and managing front of house staff.
The property should be considered a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five-star hospitality environment.
JLL empowers you to shape a brighter way, offering an entrepreneurial and inclusive work environment with a dedicated Total Rewards Program and competitive pay and benefits package.
Matching Summary
The Food & Beverage and Guest Services Manager is principally responsible for managing the catering contract, implementing and managing the customer service and experience program, and managing front of house staff.
Skills & Requirements
Must-have
Manage catering contract
Implement customer service program
Manage front of house staff
Deliver five-star hospitality experience
Manage property customer engagement
Manage waste management and recycling programs
Nice-to-have
Entrepreneurial and inclusive work environment
Collaborative culture
Technology and innovation oriented drive
Passion for excellence
Empathize with customer needs
Key Requirements
5 years of guest management experience
Background in food and beverage management
Tertiary certificate or degree in property management field