$17.00 usd hourly; not specified; not specified ph
Exemplary customer service
Resolve customer concerns
Handling complaints
Employees have a leading role in the service experience our guests have
Job Summary
Employees have a leading role in the service experience our guests have.
The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Matching Summary
Employees have a leading role in the service experience our guests have.
Salary
$17.00 USD Hourly; Not specified; Not specified
Skills & Requirements
Must-have
exemplary customer service
resolve customer concerns
handling complaints
sorting waste and collecting recycling
collecting recyclables
picking up event equipment
Nice-to-have
create ENCORE moments
sustainability program participation
teamwork and program execution
sense of teamwork
Key Requirements
High School Diploma or equivalent
At least 2 years in Customer Service
Strong strategic thinking
creative problem-solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
constant walking, climbing stairs, lifting and carrying 50 lbs.+