Base: $145,000 - $235,000 depending on zone; bonus...
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5+ years customer facing role experience
Renewal process ownership and retention quota
Strong project management skills
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LaunchDarkly is seeking a Strategic Customer Success Manager to guide customers post-sales, ensuring successful implementation and adoption of their platform. The ideal candidate will have a strong background in customer success, technical knowledge, and sales acumen, particularly within the software development and DevOps spaces.
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Job Summary
The Customer Success Manager serves as the direct point-of-contact guiding new and expanding customers towards implementation and adoption.
This commercially oriented team is responsible for owning the renewal process, forecasting weekly, and identifying expansion opportunities.
LaunchDarkly offers a competitive salary range based on geographic zones along with Restricted Stock Units (RSUs) and comprehensive health benefits.
Matching Summary
Match Score: 75
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LaunchDarkly is seeking a Strategic Customer Success Manager to guide customers post-sales, ensuring successful implementation and adoption of their platform. The ideal candidate will have a strong background in customer success, technical knowledge, and sales acumen, particularly within the software development and DevOps spaces.
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Salary
Base: $145,000 - $235,000 depending on zone; Bonus/Equity: Restricted Stock Units (RSUs); Benefits: Health, vision, dental, mental health insurance
Skills & Requirements
Must-have
5+ years customer facing role experience
Renewal process ownership and retention quota
Strong project management skills
Experience with technical products and developers
Proactive and reactive customer success motions
Nice-to-have
Training in MEDDIC or Command of the Message
Experience within the DevOps space
Passion for software development and DevOps
Ability to build executive relationships
Balanced sales acumen and technical knowledge
Key Requirements
5+ years in account management or customer success
Track record of exceeding targets and retention quotas
Experience interacting with developers or technical personas