Customer Success Specialist Fintech (full Remote)

Suessa Group

Buenos Aires, Argentina
Competitive contractor rate; not specified; not sp...
On-site
Customer engagement and revenue growth
Support and platform expertise
Onboarding and client success
Serve as the first point of contact for inbound trial users and existing subscribers across the Americas, with a clear mandate to convert, retain, and expand revenue

Job Summary

  • Serve as the first point of contact for inbound trial users and existing subscribers across the Americas, with a clear mandate to convert, retain, and expand revenue.
  • Respond to customer queries and support tickets via Freshdesk Omni promptly and professionally, investigating and resolving platform and accounting queries with care and accuracy.
  • Lead structured onboarding for new subscribers, ensuring rapid time-to-value and platform confidence, while maintaining and contributing to knowledge base resources.

Matching Summary

Serve as the first point of contact for inbound trial users and existing subscribers across the Americas, with a clear mandate to convert, retain, and expand revenue.

Salary

Competitive contractor rate; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer engagement and revenue growth
  • Support and platform expertise
  • Onboarding and client success
  • Accounting grounding
  • B2B SaaS
  • US business hours

Nice-to-have

  • Proactive problem-solving approach
  • Genuine enthusiasm for helping clients
  • Collaborative team culture
  • Continuous service improvement

Key Requirements

  • Accounting experience
  • B2B SaaS or software environment experience
  • Excellent written and spoken English
  • Familiarity with helpdesk or CRM platform
  • Comfortable working independently remotely

Work Rights

Not specified

Tailored Resume

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