Fraud Officer (contact Centre)

Cuscal

Sydney, Australia
On-site
Customer-first mindset with high-quality support experience
Understanding of financial crime risks and emerging threats
Flexibility to work rotating 7-day roster in call centre
This role involves safeguarding clients' customers by managing fraud alerts and cases from detection through resolution

Job Summary

  • This role involves safeguarding clients' customers by managing fraud alerts and cases from detection through resolution.
  • The team values collaboration, innovation, and excellence while protecting financial wellbeing against evolving fraud threats.
  • Employees enjoy benefits including professional growth opportunities, wellbeing initiatives, and a diverse, inclusive workplace culture.

Matching Summary

This role involves safeguarding clients' customers by managing fraud alerts and cases from detection through resolution.

Skills & Requirements

Must-have

  • Customer-first mindset with high-quality support experience
  • Understanding of financial crime risks and emerging threats
  • Flexibility to work rotating 7-day roster in call centre

Nice-to-have

  • Experience in customer support or contact centre environment
  • Knowledge of card products like credit or debit cards
  • Exposure to card fraud detection tools or systems
  • Curiosity about financial crime management principles

Key Requirements

  • Rotating 7-day roster commitment (approx. 38 hours per week)
  • Strong curiosity around current and emerging financial crime risks

Work Rights

Not specified

Tailored Resume

Cover Letter