Enterprise software application support experience
Sql query writing proficiency required
Java/j2ee application experience required
Mitratech is seeking a Tier II Technical Support Engineer to join their team in India, focusing on providing second-line support to customers and partners. Ideal candidates will possess strong technical skills, particularly in enterprise software, along with excellent problem-solving and communication abilities
Job Summary
The Tier II Technical Support Engineer provides second-line support to customers, partners, and consultants to resolve software issues rapidly.
Successful candidates will collaborate with a global team of skilled engineers and developers to address complex technical challenges in Legal, Risk, and Compliance functions.
The role involves triaging problems, updating ticket tracking systems, and regularly creating knowledge-base articles to expand self-help tools.
Matching Summary
Match Score: 85
Mitratech is seeking a Tier II Technical Support Engineer to join their team in India, focusing on providing second-line support to customers and partners. Ideal candidates will possess strong technical skills, particularly in enterprise software, along with excellent problem-solving and communication abilities.
Skills & Requirements
Must-have
Enterprise software application support experience
SQL query writing proficiency required
Java/J2EE application experience required
Nice-to-have
Application server tuning experience preferred
Relational database experience with Oracle or SQL Server
Business Intelligence technology familiarity
Strong customer relationship management skills
Self-starter with positive attitude
Key Requirements
Bachelor or Master of Science in Computer Science/Engineering
2+ years of experience in enterprise software support or development
Experience with Windows and/or Unix operating systems