Air Liquide is seeking an Order Taker to join their Customer Relations team, where the individual will be responsible for processing customer orders accurately in the ERP system and ensuring high-quality customer service. The role requires strong communication skills and familiarity with SAP and Salesforce
Job Summary
The role involves receiving, analyzing, and entering customer orders into the SAP ERP system to ensure accuracy and minimize billing disputes.
Employees are responsible for updating logistics contacts in Salesforce and communicating with clients via phone or email to resolve order issues.
The position requires verifying and modifying orders from client portals and EDI connections while ensuring compliance with delivery policies.
Matching Summary
Match Score: 75
Air Liquide is seeking an Order Taker to join their Customer Relations team, where the individual will be responsible for processing customer orders accurately in the ERP system and ensuring high-quality customer service. The role requires strong communication skills and familiarity with SAP and Salesforce.
Skills & Requirements
Must-have
SAP system knowledge
Salesforce CRM proficiency
Customer order verification
EDI order processing
Strong telephone communication
Nice-to-have
Continuous improvement mindset
Team collaboration skills
Problem-solving abilities
Online sales conversion interest
Key Requirements
Secondary education or two-year technical course
Knowledge of gas industry structure and logistics
Experience with customer service processes from order to invoice