Patient Access Representative - Ft, Days (8a-4p) - Einstein Philadelphia Ed
Jefferson Health
Philadelphia, PA, United States
On-site
Strong communication and customer service skills
Accurate demographic and insurance information gathering
Verify insurance coverage and benefits
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients
Job Summary
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients.
Gathers complete and accurate demographic and insurance information from patients and families, identifying uninsured patients for referral to Medical Assistance/Charity Care evaluation.
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical, dental, vision, and retirement plans.
Matching Summary
Provides a positive patient experience to patients and families by demonstrating strong communication and customer service skills while registering patients.
Skills & Requirements
Must-have
Strong communication and customer service skills
Accurate demographic and insurance information gathering
Verify insurance coverage and benefits
Collect patient out-of-pocket liability
Proficient with computer and Microsoft Office skills
Familiar with healthcare EHR applications
Nice-to-have
Positive patient experience
Adherence to departmental protocols
Achieve performance metrics
Meticulous attention to detail
Key Requirements
High School Diploma or GED required
Associates degree preferred
Minimum 3 years experience in customer service in a healthcare environment
Prior registration experience in Emergency Dept preferred