Base: 90,000 - 140,000; bonus/equity: not specifie...
Hybrid
Voice of the client programs
Cx metrics and data capture
Client data analysis and insights
Leverage multiple sources of client data to create VOC insights that drive action to enhance the client experience and business outcomes
Job Summary
Leverage multiple sources of client data to create VOC insights that drive action to enhance the client experience and business outcomes.
Support the development of short- and long-term plans to improve client experiences that will increase our scores by leading action planning activities across business units and track progress.
We are honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada.
Matching Summary
Leverage multiple sources of client data to create VOC insights that drive action to enhance the client experience and business outcomes.
Salary
Base: 90,000 - 140,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Voice of the Client programs
CX metrics and data capture
Client data analysis and insights
Qualitative and quantitative research methodologies
Develop actionable CX insights
Nice-to-have
Client-obsessed culture
Collaboration and influencing skills
Effective listening and communication
Problem-solving for change
Employee well-being focus
Key Requirements
Minimum of 7 years of experience
University degree or equivalent experience
Government of Canada Reliability Status security clearance
Work Rights
Government of Canada Reliability Status security clearance