This role involves delivering exceptional user experiences by troubleshooting complex technical issues and coordinating with Engineering and Product teams
Job Summary
This role involves delivering exceptional user experiences by troubleshooting complex technical issues and coordinating with Engineering and Product teams.
Candidates must utilize SQL and API knowledge to analyze data, drive operational efficiency, and improve key metrics like CSAT and SLA compliance.
The position requires leading cross-functional projects to optimize support processes and create self-service documentation to empower users.
Matching Summary
This role involves delivering exceptional user experiences by troubleshooting complex technical issues and coordinating with Engineering and Product teams.
Skills & Requirements
Must-have
Business level Mandarin proficiency
4+ years customer-facing product support
SQL data analysis and querying
API documentation knowledge
Cross-functional stakeholder management
Nice-to-have
Strong analytical mindset for decision making
Ability to explain technical concepts clearly
Passion for continuous improvement initiatives
Key Requirements
Mandarin language proficiency (written and spoken)
4+ years experience in technical product support
Proficiency in SQL and APIs
Experience in project management and process optimization