Lead Veterinary Customer Service Representative

Rogers Animal Hospital

Wakefield, RI, United States
$22-$25ph; benefits: health, dental, + vision bene...
Exceptional client service
Manage appointment scheduling
Oversee client billing
Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.
  • Oversee client billing, payment processing, estimates, and invoice accuracy while troubleshooting scheduling conflicts.
  • AmeriVet is committed to your growth, development, well-being, and success with tailored development programs and competitive benefits.

Matching Summary

Lead, support, and mentor the reception team to ensure smooth daily operations and provide exceptional client service.

Salary

$22-$25/hr; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Exceptional client service
  • Manage appointment scheduling
  • Oversee client billing
  • Veterinary software systems competency
  • Handle escalated client concerns

Nice-to-have

  • Compassionate and patient demeanor
  • Comfortable working with pets
  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent communication skills
  • Competency with veterinary software

Work Rights

Not specified

Tailored Resume

Cover Letter