Financial Expert I

ING

Belgium
**
Product knowledge of banking services
Digital banking channel promotion
Customer empathy and communication skills
** ING is seeking a Financial Expert I for their retail banking sector in Belgium, focusing on delivering personalized customer service combined with digital banking solutions. The role emphasizes strong product knowledge and the ability to identify customer needs while promoting digital banking channels. **

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • Employees are expected to guide clients toward mobile and digital banking solutions while providing expert financial advice.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and the ability to convert needs into commercial results.

Matching Summary

Match Score: 75

** ING is seeking a Financial Expert I for their retail banking sector in Belgium, focusing on delivering personalized customer service combined with digital banking solutions. The role emphasizes strong product knowledge and the ability to identify customer needs while promoting digital banking channels. **

Skills & Requirements

Must-have

  • Product knowledge of banking services
  • Digital banking channel promotion
  • Customer empathy and communication skills
  • Sales opportunity identification
  • CRM tool proficiency (Iris, Salesforce)

Nice-to-have

  • Proactive client outreach via phone
  • Event planning and hosting experience
  • Orange Behaviours cultural alignment
  • Team collaboration and forward planning

Key Requirements

  • Level 13 or 14 retail advice specialist
  • Strong analytical and communication abilities
  • Experience with digital banking tools

Work Rights

Not specified

Tailored Resume

Cover Letter