Bilingual Royal Service Agent (full-time)

Sofitel Brisbane Central

Ottawa, Canada
Base: $25.07ph; bonus/equity: not specified; benef...
On-site
Bilingual in both official languages
Excellent telephone manners
Outstanding guest services skills
Consistently offer professional, friendly and engaging service to our internal and external guests

Job Summary

  • Consistently offer professional, friendly and engaging service to our internal and external guests.
  • Process all external and internal calls either by redirecting calls or assisting the caller and take ownership of the caller’s request.
  • The role offers a comprehensive extended health benefits package and a full rate of pay of $25.07/hour.

Matching Summary

Consistently offer professional, friendly and engaging service to our internal and external guests.

Salary

Base: $25.07/hour; Bonus/Equity: Not specified; Benefits: Comprehensive extended health benefits package

Skills & Requirements

Must-have

  • Bilingual in both official languages
  • Excellent telephone manners
  • Outstanding guest services skills
  • Computer proficiency and typing skills
  • Ability to work overnight shifts

Nice-to-have

  • Wonderful company culture
  • Learning programs through Academies
  • Corporate Social Responsibility activities
  • Strong team player and self-reliant

Key Requirements

  • Fluent in both official languages
  • Previous related experience
  • Smart Serve certificate
  • Type 40+ words per min
  • Ability to function effectively in emergency situations

Work Rights

Not specified

Tailored Resume

Cover Letter