Servicenow Csm

DXC Technology

Ka, United States
On-site
Servicenow csm modules
Javascript, glide scripting
Csm data models, case lifecycle
DXC Technology is seeking a ServiceNow Customer Service Management (CSM) Developer with extensive experience in ServiceNow development, particularly in CSM modules. The role involves customizing and integrating ServiceNow applications, with a focus on enhancing customer workflows and optimizing performance

Job Summary

  • Design, configure, and customize ServiceNow CSM modules including Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts.
  • Create and maintain integrations with CRM, ERP, and other third-party systems using REST/SOAP APIs, IntegrationHub, Web Services, and MID Server.
  • Enhance and customize Service Portal / Customer Portal experiences for end users.

Matching Summary

Match Score: 85

DXC Technology is seeking a ServiceNow Customer Service Management (CSM) Developer with extensive experience in ServiceNow development, particularly in CSM modules. The role involves customizing and integrating ServiceNow applications, with a focus on enhancing customer workflows and optimizing performance.

Skills & Requirements

Must-have

  • ServiceNow CSM modules
  • JavaScript, Glide scripting
  • CSM data models, case lifecycle
  • Integrations with CRM, ERP
  • Service Portal / Customer Portal

Nice-to-have

  • DevOps tools, Git, CI/CD
  • customer engagement analytics

Key Requirements

  • 6–10 years ServiceNow development experience
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – CSM
  • Experience with Virtual Agent, Predictive Intelligence, Case Deflection

Work Rights

Not specified

Tailored Resume

Cover Letter