Senior Customer Onboarding Specialist - Industry Cloud

Salesforce

San Francisco, California, United States
Base: $99,400 - $150,300 annually; bonus/equity: n...
2-3 years industry cloud or revenue cloud experience
Strong presentation skills to c-suite stakeholders
Consultative engagement with business objectives
This role serves as the trusted advisor to welcome new Premier customers post-sale and guide them through initial onboarding conversations

Job Summary

  • This role serves as the trusted advisor to welcome new Premier customers post-sale and guide them through initial onboarding conversations.
  • The specialist is responsible for accelerating 'time to value' by creating tailor-made Success Paths that align with customer business objectives.
  • Candidates must possess strong technical acumen including knowledge of front-end web technologies like JavaScript and back-end development in Java or .Net.

Matching Summary

This role serves as the trusted advisor to welcome new Premier customers post-sale and guide them through initial onboarding conversations.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified (incentive for sales roles mentioned); Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 2-3 years Industry Cloud or Revenue Cloud experience
  • Strong presentation skills to C-suite stakeholders
  • Consultative engagement with business objectives
  • Solid understanding of Object-Oriented design concepts
  • Experience with XML, SOAP, and server-to-server web services

Nice-to-have

  • Passionate learner with growth mindset
  • Agile methodology experience
  • Salesforce Admin or Platform App Builder certification
  • Positive attitude aligned with company values
  • Ability to thrive in dynamic environments

Key Requirements

  • Relevant 3rd-level degree or equivalent qualification
  • 2+ years of relevant work experience helping customers achieve business potential
  • Hands-on experience with CRM platforms, preferably Salesforce
  • Understanding of Project Management principles for implementation strategies

Work Rights

Not specified

Tailored Resume

Cover Letter