Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration
Job Summary
Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.
Lead and manage a portfolio of high-priority strategic projects as identified and prioritized by the CRS leadership team, ensuring on-time, on-budget, and scope-compliant delivery to realize intended business benefits.
Offers financial rewards including competitive base salary, incentive compensation, retirement savings plan, and ESOP, alongside comprehensive health and welfare benefits and individual development opportunities.
Matching Summary
Contribute substantially to the development and implementation of standardized, best-in-class operational processes across all global Customer Resolution Services entities, ensuring consistency and seamless collaboration.
Skills & Requirements
Must-have
Global Standardization
Efficiency and Process Optimization
Strategic Project Leadership
Customer Resolution Services
Performance Management
Data Analytics and KPIs
Nice-to-have
Continuous Improvement
Innovation and Digitalization
Stakeholder Management
Business Acumen
Customer Interaction
Key Requirements
Bachelors’ degree in Business or applicable field or equivalent experience
6+ years of customer service experience
Advanced level understanding of financials
Demonstrated knowledge with data and analysis
Proven ability to lead complex trans-functional projects