Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving maintenance requests
  • administering campus Key Center
  • evaluating work requests
  • routing work requests
  • administering key inventory

Nice-to-have

  • proactive communications to customers
  • harmonious working relationships
  • advancing the state and building a better world
  • fostering a welcoming climate
  • nurturing creativity and discovery

Key Requirements

  • High school diploma or equivalent
  • At least two years of experience
  • General office experience
  • Demonstrated good customer service skills
  • Familiarity with FAMIS
  • Familiarity with Workday
  • Ability to communicate verbally and in writing

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter