This role serves as the critical technical bridge between business stakeholders and engineering teams to resolve complex site performance issues
Job Summary
This role serves as the critical technical bridge between business stakeholders and engineering teams to resolve complex site performance issues.
The position utilizes Software Reliability Engineering methodologies to monitor the eCommerce site and detect performance degradations using automation.
Candidates will act as the single point of contact for site and app issues, driving quicker resolutions based on severity.
Matching Summary
This role serves as the critical technical bridge between business stakeholders and engineering teams to resolve complex site performance issues.
Skills & Requirements
Must-have
Software Reliability Engineering methodologies
Google Core Web Vitals analysis
Real User Monitoring tools proficiency
Root cause analysis leadership
End-to-end purchase flow analysis
Nice-to-have
Strong customer centric focus
Ability to identify automation opportunities
Exceptional interpersonal communication skills
Willingness to roll up sleeves
Proven track record of ownership
Key Requirements
Bachelor's degree in Computer Science or related field
4+ years experience in eCommerce site operations or SRE
Must be legally permitted to work in the United States
Work Rights
Must be legally permitted to work in the United States