Assistant Customer Service Manager

Synthomer

China
Competitive, market-aligned compensation; discreti...
6+ years customer service experience
2+ years supervisory role
Sap key user or super user experience
The role involves managing the customer service team in China and Asia Pacific while driving high performance and consistent service levels

Job Summary

  • The role involves managing the customer service team in China and Asia Pacific while driving high performance and consistent service levels.
  • Candidates will lead system enhancements and act as a key user for SAP and UFIDA to support global implementation efforts.
  • The position offers competitive market-aligned compensation, discretionary bonuses, and comprehensive benefits including healthcare and parental leave.

Matching Summary

The role involves managing the customer service team in China and Asia Pacific while driving high performance and consistent service levels.

Salary

Competitive, market-aligned compensation; Discretionary global bonus scheme; Discretionary Long-Term Incentive Plan (LTIP) for senior positions

Skills & Requirements

Must-have

  • 6+ years customer service experience
  • 2+ years supervisory role
  • SAP key user or super user experience
  • Order to Cash process management
  • Bilingual Chinese and English communication

Nice-to-have

  • Experience in chemical industry
  • ISO procedure management skills
  • Project management capabilities
  • Strong leadership and accountability
  • Knowledge of supply chain logistics

Key Requirements

  • Bachelor's degree in International Trade, Logistics, or Supply Chain
  • Minimum 6 years solid experience in Customer Service
  • At least 2 years of supervisor role experience
  • Proficiency in SAP operation and system implementation
  • Excellent bilingual communication skills in Chinese and English

Work Rights

Not specified

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