Governance framework for network services service catalogue
The Service Engagement Lead acts as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon
Job Summary
The Service Engagement Lead acts as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon.
This role establishes and operates a robust governance framework for the Network Services service catalogue, driving clarity and continuous service improvement.
Key responsibilities include consumer engagement, service catalogue governance, service transparency, and continuous improvement initiatives.
Matching Summary
The Service Engagement Lead acts as the primary interface between Network Services and its consumers, ensuring customer needs are understood and acted upon.
Skills & Requirements
Must-have
interface between Network Services and consumers
voice of the consumer within Network Services
governance framework for Network Services service catalogue
stakeholder engagement and service management acumen
translating technical concepts into consumer language
Nice-to-have
driving service maturity improvements
operating model change
working in a matrixed environment
Key Requirements
Proven experience in service engagement, service management, or relationship management
Strong understanding of network services or infrastructure-based technology domains
Experience establishing or operating service governance frameworks or service catalogues
Excellent stakeholder management and communication skills
Ability to translate complex technical concepts into clear, consumer-focused language